Warranty and Returns
Thanks for purchasing our products at The Alpha Femme. At The Alpha Femme, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.
How to Reach Us
Contact us and describe the issue in detail, including the return reason, along with your order number and product name. For defective, incorrect or not as described item, please send us a clear picture or video of the problem. You can reach us at firstname.lastname@example.org.
- The Alpha Femme's Responsibility: If our company is responsible for the issue, we will allow a return to our warehouse for a refund. Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when The Alpha Femme is responsible for shipping the wrong item / size.
- Customer's Responsibility
Incorrect Order (size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable. Please notice we have added the shipping fee on the product price, so the shipping fee for reshipping or refunded items' amount would not be the same as your purchased.
Didn't Receive Items
If the tracking says delivered, and you don't receive the package, please check at your mailbox, front door or any other places the package would be. Otherwise, you will have to report lost to the post office or police station. If the package was undelivered because of incorrect or incomplete address, the package will be destroyed by the carriers. Please understand in this situation, we're unable to do anything. If you still love the items, please make sure to leave the correct address and shop again at SheShow.
Satisfaction Guarantee Your satisfaction is our priority! The Alpha Femme temporary policy: If you are dissatisfied with your order, please contact us within 30 days of receiving the product.
Additional notes about Warranty
All returns must first be approved by our customer service team. If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable. We do not accept returns on swimwear, and discounted items, unless a customer received a wrong item or the item was faulty.
For returned items, we will need 3-6 business days upon receiving your item(s) to process the solution. After this time, the refund time-frame is as below: Paypal account refunds: Up to 48 hours Credit card refunds: Between 3-7 business days Please email us at email@example.com for further help. We will do our very best to help you and reply to all messages as soon as possible.